Privacy Policy

1. Who We Are

Signed Nation is operated by Signed Nation LLC, a Florida limited liability company ("Signed Nation," "we," "us"). This policy explains what personal information we collect through signednation.com and the Signed Nation application (the "Service"), how we use it, and the choices you have. It is incorporated into our Terms of Service.

2. Accounts Are Held by Parents

A Signed Nation account is created and controlled by a parent or legal guardian (the "Account Holder"), on behalf of a student athlete (the "Athlete"). The Athlete does not hold the account, does not log in separately, and cannot change or delete information on their own. Everything in this policy assumes the Account Holder is the person providing information and making decisions about it.

Signed Nation does not knowingly permit an account to be created for an Athlete under the age of 13. A date of birth is required during onboarding and is checked before any record is created.

3. Information We Collect

We collect the following, all of it either provided by the Account Holder or generated by their use of the Service:

• About the Account Holder: name, email address, password (stored only as a hash by our authentication provider — we never see it), and optionally phone number and mailing address.
• About the Athlete: name, date of birth, graduation year, sport position, height, home ZIP code, photograph, social media handles, academic information (unweighted and weighted GPA, academic focus, coursework notes), NCAA eligibility identifier, and free-text descriptions the family writes about the Athlete's playing style and achievements.
• Recruiting activity: the schools and coaches a family targets, schedule events the family adds or imports, outreach messages drafted and sent, replies received from coaches, and survey answers captured through the voice-capture feature.
• Billing information: if a family subscribes, our payment processor collects and holds payment card details. Signed Nation never receives or stores card numbers. We store only a subscription status, a billing period date, and identifiers issued by the payment processor.
• Technical information: essential cookies used to keep an Account Holder logged in, and standard server logs generated by our hosting provider.

4. What We Do Not Do

• We do not sell personal information, and we do not share it for cross-context behavioral advertising.
• We do not use third-party analytics, advertising, or tracking technology on the Service.
• We do not send marketing email to Athletes.
• We do not send any message to a college coach without the Account Holder reviewing and approving it first. The Service never sends on its own.

5. The Public Player Profile

The Service can generate a shareable, public web page for an Athlete. That page is reachable by anyone who has its link and is not password-protected — this is the point of the feature, since it is meant to be sent to college coaches.

The Account Holder chooses what appears there, and can change or remove it at any time from the Player Profile page. A free-tier profile shows a reduced version; a paid membership shows the full resume, including academics.

Because this page can identify a minor publicly, we treat turning it on as a decision for the Account Holder to make deliberately, not a default.

6. How We Use Information

• To operate the Service — building the Player Profile, matching schools, organizing a target list and schedule.
• To draft outreach in the Athlete's own voice, using the survey answers the family provides.
• To send messages a family has approved, and to deliver coach replies back to the family.
• To process subscriptions and provide billing support.
• To answer support requests sent to us.
• To keep the Service secure and to comply with legal obligations.

7. Service Providers

We use a small number of third-party providers to run the Service. Each receives only what it needs to perform its function, and none of them are permitted to use the information for their own purposes:

• Supabase — database, authentication, and file storage (including Athlete photographs).
• Vercel — application hosting.
• Stripe — payment processing and the self-service billing portal.
• Resend — sending outreach email to coaches and receiving their replies.
• Anthropic — the AI model used to draft outreach text and summarize coach replies.
• Google Workspace — our support email.

8. College Coach Contact Information

Signed Nation maintains a database of college coaching staff contact information, compiled from publicly published athletic department staff directories. This information is professional contact data, not personal account data, and we use it solely to let families send recruiting inquiries.

A coach who would like their information corrected or removed from our database may write to support@signednation.com and we will action the request.

9. How Long We Keep Information

We keep account information for as long as the account exists. If an Account Holder cancels a paid membership, the account returns to the free tier and the family's information is retained so they do not lose their work. If an Account Holder asks us to delete the account, we delete it as described below. We may retain limited records where we are required to, such as billing records.

10. Your Choices and Requests

An Account Holder can view and edit most information directly in the Service, and can delete the public Player Profile at any time.

To request deletion of an account and its associated information, including the Athlete's, write to support@signednation.com. We acknowledge these requests and complete them by hand — Signed Nation does not currently offer automated self-serve deletion. We will not treat anyone differently for making a request.

Depending on where you live, you may have additional rights over your personal information, including rights to access, correct, delete, or obtain a copy of it. Write to the same address and we will honor applicable requests.

11. Security

Information is transmitted over encrypted connections and stored with database-level access rules that restrict each family's records to that family. Access to production systems is limited. No system is perfectly secure, and we cannot guarantee absolute security, but we treat information about children as the most sensitive thing we hold and design accordingly.

12. Changes to This Policy

We may update this policy. Material changes will be communicated to Account Holders before they take effect, and the version and effective date at the top of this page will change.

13. Contact

Questions, requests, or concerns about privacy can be sent to support@signednation.com.